Welcome to Rise Park Surgery
Rise Park Surgery serves the whole of Rise Park as well as areas of Top Valley and Bestwood Village.
Our team includes seven GPs, three nurses, one senior health care assistant, three phlebotomists as well as our Business Manager, Patient Services Manager, administration and reception staff. We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers and for patients needing minor surgery.
Please contact Nottingham City Commissioning Group on (0115) 8831820 for services we do not provide.
At Rise Park Surgery, we aim to treat all our patients promptly, courteously and in complete confidence.
Our Mission Statement
To deliver the best clinical care we can to our practice population in a timely and effective manner.
We want to treat all patients with kindness and compassion and value the contribution made by all members of our practice team.
Just to let you know …
The Surgery will be closed on Friday 25th December 2020 for the Christmas break.
We will re-open at 8am on Tuesday 29th December 2020.
Any calls to the surgery will be automatically diverted to the NEMS Out of Hours Service or alternatively please call 111 if you need urgent medical attention.
We apologise for any inconvenience this may cause.
If you need urgent medical care and you can't reach us then please consider calling 111 or visiting the Urgent Care Centre on London Road, Nottingham.
Please remember you can register for the NHS app where you can order prescriptions without the need to call us.
Thank you for your patience.
Rise Park Surgery Flu Clinics Autumn/Winter 2020
We are pleased to announce the dates for our 2020 flu campaign. Due to the restrictions placed upon us during the COVID pandemic we will taking precautions to protect both you our patients and our colleagues and so the clinics will operate differently this year. Please take a few minutes to read the information below. The clinics will be held on the following days:-
Saturday 14 November 9am - 12noon
THIS CLINIC WILL BE FOR ANY ELIGIBLE PATIENT OVER THE AGE OF 18 YEARS
Patients whose family name/surname starts with letter N - Z will be able to attend between 9am-10.30am
Patients whose family name / surname starts with letter A - M should attend between 10.30am-12noon.
- Flu clinics for eligible patients under the age of 18 will be held on an appointment basis; we will contact patient/parents/carers as and when the vaccine becomes available.
- If you are unable to attend any of the clinics please call the Surgery (after 11am) to arrange an appointment with Cheryl, Jane or Samantha.
- Please note that wherever possible only the person having the vaccination should attend the clinic; carers are obviously exempt from this advice.
- These dates are subject to change due to government guidance and vaccine delivery schedules.
- You must wear a face covering to protect yourself, other patients and staff.
- Please be patient and be aware that you may have to queue for a short time outside or in your car.
- When you enter the building please make your arm ready and remember to wear loose or easy to remove clothing.
Appointments at Rise Park Surgery
We are continuing to offer telephone consultations to our patients. If the GP or Nurse needs to see you they may ask you to have a video consultation with them or they will invite you to a face to face appointment at the surgery if that is more appropriate. Please do not attend the surgery if you have symptoms of COVID-19.
5 key points to be aware of when visiting the surgery or any other healthcare setting.
* Please wear a face covering to appointments to protect yourself and others
* Where you can please attend appointments alone and not in groups
* Please wash you hands before and after your appointment
* Please wait in your car or outside the building until your appointment time and then ring the bell at the front door to let us know that you have arrived.
* Please remember social distancing guidelines
These measures are in place for your safety and all that work at the surgery.
Thank you in advance for your co-operation.
Face mask exemption
Whilst we appreciate that these are challenging times for our patients, is it not the responsibility of a GP to issue an exemption letter to an individual from not wearing a face mask within various public settings.
For more information, please visit;
COVID-19/Corona Virus Isolation Note
If you are isolating for whatever reason (i.e. you feel unwell yourself or someone in your household is unwell), and you need a note for your employer please be advised that we are not issuing ‘fit notes’ relating to COVID-19/ Corona Virus.
Please see the link below for a letter signed by Dr Mark Salisbury. You can print this off at home and this should be sufficient for your employer.
Alternatively a version of this letter can also be found on the 111 online website https://111.nhs.uk/. Please note this version can be personalised.
If you do not have a printer at home please contact us and we will try and help.
Regular ‘fit notes’ relating to other illnesses and on-going issues are still being issued. Please call Reception on 0115 927 2525 to discuss further.
Important COVID-19 Safeguarding information helplines
Please see below a list of helplines for safeguarding:
National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
ICON: Babies cry: You can cope. http://iconcope.org/
SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19
IRISi interventions: irisi.org/iris/find-your-local-iris-site/
Apologies for any inconvenience but the GP Partners and Managers have taken the difficult decision to stop face to face consultations from Friday 13 March 2020. This is due to the high risk of infection from COVID 19/Corona Virus.
If you have an appointment booked already you will be added to the GP/Nurse Prescriber triage list and brought down to see us as needed. This means you may still be seen by a Doctor or Nurse but everyone will need to be screened prior to attending the surgery.
If you need a repeat prescription, please submit a request via the website (you need to have previously registered for this service) or telephone reception and we take your request over the telephone (this is a temporary measure). Please be prepared to nominate a pharmacy as we will send your request directly to them.
Please bear with us whilst this is happening and once again and we apologise for any inconvenience this may cause; we have taken this action to keep everyone safe.
Your Data Matters to the NHS
Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always been clear about how it is used.
You can choose whether your confidential patient information is used for research and planning
To find out more visit: nhs.uk/your-nhs-data-matters
How your data is used
Your health and care information is used to improve your individual care. It is also used to help us research new treatments, decide where to put GP clinics and plan for the number of doctors and nurses in your local hospital.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
What is confidential patient information?
Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private. Information that only identifies you, like your name and address, is not considered confidential patient information and still may be used: for example, to contact you if your GP practice is merging with another.
Who can use your confidential patient information for research and planning?
Is used by the NHS, local authorities, university and hospital researchers, medical colleges and pharmaceutical researching new treatments.
Making your data opt-out choice
You can choose to opt out of sharing your confidential patient information for research and planning. There may still be times when confidential patient information is used: for example, during an epidemic where there may be a risk to you or to other people’s health. You can also still consent to take part in specific research project.
Will choosing this opt-out affect your care and treatment?
No, your confidential patient information will still be used for your individual care. Choosing to opt out will not affect your care or treatment. You will still be invited for screening Services, such as screenings for bowel cancer.
What should you do next?
You do not need to do anything if you are happy about how your confidential patient information is used.
If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service.
You can change your choice at any time.
To find out more or to make your choice visit nhs.uk/your-nhs-data-matters or call 0300 303 5678
Rise Park Surgery Extension to the Existing Surgery Building
The GP Partners and staff are pleased to announce that an application has recently been submitted to the relevant planning authority for an extension to the existing surgery building.
If the plans are passed as they are the clinical space at the Surgery will nearly double in size meaning that we are better placed to care for the community now and in the future.
Once the plans are passed we will have a display available in Reception.
Phlebotomy/Blood Taking Sessions
Just to let you know that occasionally there may be a need to have 2 phlebotomists working out of the same room due to capacity issues here at the Surgery. This may mean that you could be having your blood taken at the same time as someone else and also someone of a different gender to yourself. We appreciate that this isn't ideal for all patients so if you would rather re-book for another time please let the phlebotomist or receptionist know.
We have taken the decision to operate the clinic with 2 phlebotomists rather than one to try and keep waiting times down to a minimum and we very much appreciate your co-operation and patience at this time.
Just to let you know...
During these unprecedented times, the surgery can and will take prescription requests over the telephone.
Please do not come to the surgery unnecessarily as you will need to call ahead for your query. Our receptionists will guide you in a safe manner.
Alternatively, you can sign up for our online services and request your prescription electronically, your prescription will be processed and sent to a pharmacy of your choice. Speak to a receptionist to find out more.
Thank you for your understanding and keep safe.
GP+ Nottingham City - Extended Hours Access for Patients
GP+ offers evening & weekend appointments bookable through your GP practice, patients registered at this practice are able to access additional routine appointments during evenings and weekends through the new GP+ service.
Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.
Opening hours are:
16:00-20:00 Monday – Friday
9:00-13:00 Saturday & Sunday
This is not a walk-in service, appointments are required and booked through the reception team at the surgery. For more information visit: www.ncgpa.org.uk/gpplus
Book your appointment or order your repeat prescription online!
Rise Park Surgery are pleased to announce that we are able to offer patients the ability to order repeat prescriptions via this website as well as booking appointments on line and view your medical record.
To register for the website please bring one form of photo ID (i.e. passport, driving license) and one utility bill showing your current address (no more than 6 months old) and reception will provide you with a user name and password.
We want all our patients to be able to get through when they need to and avoid the frustration of an engaged telephone line!
We therefore ask that unless your problem is urgent and you need an appointment that morning please phone after 11:00am. Thank you.
If it is urgent that you speak to a doctor that day, please call at 08:00am.
(Site updated 20/11/2020)